1.RIGHT OF WITHDRAWAL
1.1. In distance contracts related to the sale of goods, the BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to him/her or to the person/institution at the address he/she has indicated, without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER. In distance contracts related to the provision of services, this period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer before the expiration of the right of withdrawal period. The expenses arising from the exercise of the right of withdrawal belong to the SELLER. By accepting this contract, the BUYER accepts in advance that he/she has been informed about the right of withdrawal.
1.2. In order to exercise the right of withdrawal, a written notification must be sent to the SELLER within 14 (fourteen) days via registered mail, fax, through the My Account/Orders menu on the website or to the e-mail address [email protected] and the product must not have been used within the framework of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.
1.2.1. The invoice of the product delivered to a 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the corporate when returning it. Returns of orders whose invoices are issued in the name of corporates cannot be completed unless a RETURN INVOICE is issued.)
1.2.2 . The BUYER must deliver the withdrawal notice and the products subject to the contract to the SELLER within ten days from the date of the withdrawal request.
1.2.3 The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories (if any), to the Sürat Kargo company with the agreement number: 1298972330.
1.3. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the date of receipt of the notice of withdrawal and the products subject to the contract and to take back the goods within 20 days.
1.4. If the value of the goods decreases due to a reason caused by the BUYER's fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to his fault. However, the BUYER is not responsible for changes and deteriorations that occur due to improper use of the goods or product during the right of withdrawal period.
1.5. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
1.6. In the event that one or more products among the products purchased within the scope of the package product campaign are returned due to the exercise of the right of withdrawal, the SELLER may cancel the discount amount provided within the scope of this campaign.
2. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
2.1. Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or provider.
2.2. Contracts regarding goods prepared in line with the consumer's wishes or personal needs.
2.3. Contracts for the delivery of goods that are perishable or subject to expiry.
2.4. Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; and whose return is not suitable for health and hygiene reasons.
2.5. Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
2.6. Contracts regarding books, digital content and computer consumables, data recording and data storage devices presented in material form, if protective elements such as packaging, tape, seal, package are opened after delivery of the goods.
2.7. Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription contract.
2.8. Contracts for services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer.
2.9. Contracts regarding services that have started to be performed with the consumer's approval before the expiration of the right of withdrawal. Cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) can be returned if their packaging is unopened, untested, undamaged and unused.
3. COMPETENT AUTHORITIES IN CASE OF DISPUTE
The SELLER may apply for complaints and objections to the consumer problems arbitration committee or consumer court in the place where the consumer is located or where the consumer transaction is made, within the monetary limits specified in the law below. Information regarding the monetary limit is given below: ./05/2014 effective:
3.1. In accordance with Article 68 of the Consumer Protection Law No. 6502, disputes with a value below 10,280 TL shall be referred to the district consumer arbitration committees.
3.2. In the centres of provinces that are not metropolitan, Provincial Consumer Arbitration Committees will have jurisdiction over disputes under 15,430 TL.
3.3. In districts of provinces that do not have metropolitan status, Provincial Consumer Arbitration Committees will be responsible for disputes between 10,280 TL and 15,430 TL.